Name: IN THE STARS
Brand: Flowers Shepherd's Bush
Price: 60.00 GBP
Availability: InStock

Flowers Shepherd's Bush E-Commerce Terms & Conditions

Introduction

Welcome to Flowers Shepherd's Bush, your local expert for exquisite floral arrangements and prompt delivery services. These Terms & Conditions govern your use of our online flower delivery service within Shepherd's Bush and the surrounding areas. By placing an order through our website, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before making a purchase.

Scope of These Terms

These Terms & Conditions apply to all online transactions made via the Flowers Shepherd's Bush website, specifically relating to flower delivery throughout Shepherd's Bush and surrounding postcodes. They are designed to provide clarity on the ordering process, payment arrangements, cancellations, liability, and the legal framework under which we operate. For any queries or concerns, please consult these Terms before contacting us directly.

Eligibility to Purchase

Customers wishing to place orders with Flowers Shepherd's Bush must be 18 years of age or older. By placing an order, you confirm that you meet these eligibility requirements and that all information you provide to us is accurate, current, and complete at the time of ordering.

Order Process

To place an order for flower delivery in Shepherd's Bush or the surrounding areas, follow the instructions on our website:

Browse available floral products and select the desired items.
Add your chosen arrangements to your online basket.
Proceed to checkout, where you will be asked to provide recipient and delivery details, including an accurate address and preferred delivery date.
Review your order summary and confirm your acceptance of these Terms & Conditions.
Make payment through our secure checkout facilities.

Upon successful completion, you will receive an order confirmation outlining your purchase and delivery information. Please retain this confirmation for reference.

Product Availability & Substitutions

All products are subject to availability, as fresh flowers are seasonal and may vary in colour or type. In the rare event that a particular bloom or style is unavailable, we reserve the right to substitute with flowers of equal or greater value that best match the selected arrangement's theme and appearance. We endeavour to maintain the highest standard of quality and will inform you of substantial substitutions where possible.

Delivery Policy

Flowers Shepherd's Bush provides delivery services within Shepherd's Bush and to nearby locations as identified at checkout. We aim to deliver your floral order on your specified date; however, exact delivery times cannot be guaranteed. Orders placed for same-day delivery must be received before the cut-off time displayed on our website. Delays may be caused by factors outside our control such as adverse weather, traffic, or other force majeure events.

It is the customer’s responsibility to ensure the supplied delivery address is correct and that someone is available to receive the flowers. If the recipient is unavailable, we may leave the flowers with a neighbour, in a safe place, or arrange redelivery. We will leave a delivery note to notify the recipient of these actions where possible.

Prices & Payments

All prices listed on our website are in GBP (£) and include VAT, where applicable. Charges for delivery are clearly indicated before you complete your purchase. We reserve the right to adjust product prices and delivery fees at any time, but such changes will not affect confirmed orders.

Payment must be made in full at the time of ordering, via the secure payment methods displayed at checkout, which may include credit/debit cards and recognised third-party payment gateways. Orders will not be processed until payment has been received and verified.

If, for any reason, your payment is not authorised, your order will not be accepted, and you will be notified accordingly.

Order Amendments & Cancellations

If you wish to amend or cancel your order, you must notify us as soon as possible. Cancellations and amendments can only be accommodated if the order has not yet been prepared or dispatched. Due to the perishable nature of our products, once arrangements are underway or flowers have been dispatched, cancellations or amendments are not possible, and refunds will not be issued.

To amend recipient details or adjust delivery dates, please contact us promptly. We will do our utmost to accommodate your request but cannot guarantee changes after the order has been confirmed.

Refunds & Returns

Your satisfaction is of paramount importance to us. If you are not satisfied with the flowers delivered, or if your order arrives damaged or faulty, please contact us within 24 hours of delivery. Wherever possible, provide photographic evidence to support your claim. We may offer a replacement, a partial or full refund, or another suitable remedy at our discretion, in line with your statutory rights.

Due to the nature of fresh flowers, returns may not always be feasible. Our team will discuss your options and facilitate any agreed resolutions promptly.

Personal Information & Privacy

Your privacy is extremely important to us. Any personal data collected during the order and delivery process will be handled in accordance with UK data protection laws. Information provided will only be used to facilitate your flower delivery, process payment, respond to your enquiries, and manage your account. We will not share your details with third parties except as required by law or in connection with the fulfilment of your order.

Our Liability

Flowers Shepherd's Bush strives to deliver high-quality products and services. However, our liability in relation to any order will not exceed the price paid for that order. We shall not be held responsible for any loss of profits, goodwill, business, or indirect or consequential losses resulting from use of our website, products, or services, except in cases of death or personal injury caused by our negligence or where liability cannot be limited by law.

Our liability is subject to your provision of accurate delivery details and your compliance with these Terms & Conditions. We cannot accept responsibility for failed deliveries due to the provision of incorrect information or the recipient’s unavailability.

Force Majeure

We will not be in breach of contract or liable for failure or delay in fulfilling your order if such failure is caused by events beyond our reasonable control. These may include, but are not limited to, natural disasters, acts of terrorism, pandemics, industrial disputes, or transport disruptions.

Intellectual Property

All content on the Flowers Shepherd's Bush website, including text, images, and logo, is the property of Flowers Shepherd's Bush or our licensors. It may not be copied, reproduced, or used in any form without our prior written consent.

Variation of Terms

We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be posted on this page, and your continued use of our website or services indicates your acceptance of those changes. Please review these Terms regularly before making a new purchase.

Governing Law & Jurisdiction

These Terms & Conditions, any contract for the purchase of our products, and any dispute or claim arising from them, are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

General

If any clause in these Terms & Conditions is deemed invalid or unenforceable by a court, the remaining clauses shall continue in full force and effect. No waiver by Flowers Shepherd's Bush shall be construed as a waiver of any preceding or succeeding breach of any provision.

Contact & Customer Support

For any questions regarding these Terms & Conditions, our products, or the online flower delivery process in Shepherd's Bush and nearby areas, please consult these Terms first. Should you require further clarification, you may reach out using the contact details provided on our official website.

Application Across Shepherd's Bush and Surroundings

These Terms & Conditions apply universally to our customers in Shepherd's Bush and the adjoining areas covered by our flower delivery service. We are committed to maintaining transparency, quality, and accountability with every order made through our online platform.