Returns, Refunds & Complaints – Flower Delivery in Shepherd’s Bush

Our Fresh Flowers Guarantee in Shepherd’s Bush

As a trusted local florist in Shepherd’s Bush, we are committed to delivering the highest quality, freshest flowers to households and businesses in the area. Every arrangement is carefully prepared to ensure it arrives looking vibrant and beautiful. Your satisfaction is our top priority, which is why we back all orders with our Fresh Flowers Guarantee for Shepherd’s Bush customers.

Damaged-on-Arrival Policy

We take great care in packaging and delivering our floral products, but if your flowers arrive damaged or unsatisfactory in any way, please let us know right away. Damaged-on-arrival claims must be reported to us within 24 hours of receiving your delivery. Please retain the bouquet and packaging, and be prepared to provide a photo—this helps us quickly verify your claim and resolve the issue.

Freshness Window

Our arrangements are crafted from flowers sourced daily to guarantee optimal freshness. We promise a minimum of 5 days of freshness for any floral arrangement delivered in Shepherd’s Bush, provided the care instructions supplied are followed. If your flowers do not meet this standard and wilt prematurely within this timeframe, please get in touch so we can make it right.

Refunds and Replacement Options

Your experience matters deeply to us. If there is any issue—such as damaged stems, incorrect items, or freshness concerns—please contact us promptly. According to the circumstances, we will offer either:

  • Replacement: We can send you a fresh arrangement, as soon as possible, at no extra charge.
  • Refund: If you prefer, we can process a full or partial refund for your order.

Refunds and replacements are typically processed within 3-5 working days after your request is verified. We may require supporting evidence (such as photos) to assist with our assessment and ensure accountability.

How to Make a Complaint

We strive to ensure every customer is delighted with our service, but if you feel your experience has fallen short, we want to hear from you. To make a complaint:

  1. Contact us with your order details and a description of the issue.
  2. Provide supporting information (such as a photo, if possible) to help us understand what went wrong.
  3. Our team will acknowledge your complaint as soon as possible and aim to resolve it within 48 hours. We may offer a replacement, refund, or another appropriate resolution, depending on the circumstances.

Your feedback helps us serve Shepherd’s Bush better and uphold our commitment to excellence. Please don’t hesitate to reach out if you have any concerns with your order.

Trusted Local Florist for Shepherd’s Bush Households & Businesses

At Flowers Shepherd’s Bush, we value every customer and are proud to serve the local community with fresh, beautiful, and reliable floral deliveries. Our Returns, Refunds & Complaints policy is designed to give you absolute confidence ordering from us, knowing that your satisfaction is guaranteed—every time.